Shipping Policy

Service area

We primarily ship within India from our facility in Rajkot, Gujarat. Delivery coverage depends on the courier or transporter selected for your order and the delivery pincode you provide at checkout.

Order processing

Orders are processed after payment is confirmed (or after admin approval of manual/QR payment proof, where applicable). Processing and packing typically begin once the order moves into fulfillment. Peak festive periods may extend packing timelines.

• You will receive status updates as your order moves through processing, packing, ready to ship, and shipped stages
• We may contact you if package dimensions, address details, or product substitutions need confirmation

Shipping methods & charges

Shipping may be fulfilled through integrated courier partners or self-arranged transport, depending on order size, destination, and admin booking. Shipping charges shown at checkout (or confirmed by our team) apply unless a promotional waiver is stated.

Delivery estimates

Estimated delivery windows are indicative and depend on courier service levels, weather, festivals, and destination. Tracking details (AWB / LR / tracking link) are shared when available after the shipment is booked.

Packaging & perishable products

Products are packed to protect freshness and presentation for transit. Because many items are perishable sweets and dry fruits, please accept delivery promptly and store as directed on labels or order communications.

Failed delivery / incorrect address

If a shipment cannot be delivered due to an incorrect address, unreachable phone number, or repeated failed attempts, courier return-to-origin (RTO) charges and re-shipping costs may apply. Please keep your shipping address and phone number accurate.

Damaged or missing packages

If a package arrives visibly damaged or incomplete, please notify us with order number, photos, and courier details within 48 hours of delivery so we can review with the carrier and assist under our Refund Policy.

Business identity

Hazel Enterprise (Hazel Dryfruits) — Proprietor: SANDEEP RAJENDRABHAI MANWANI · GSTIN: 24ANZPM8104D1ZU

Contact

For privacy or legal requests, contact Hazel Enterprise (Hazel Dryfruits). Proprietor: SANDEEP RAJENDRABHAI MANWANI GSTIN: 24ANZPM8104D1ZU Address: Hazel Silver Classic, Amin Marg, Shop No 9,10, Opp Ganga Hall, Rajkot - 36005 Phone / WhatsApp: +91 75675 97755 Email: info@hazeldryfruits.com