Legal
Cancellation Policy
Last updated: 29 September 2026
This Cancellation Policy explains when you or Hazel Enterprise (Hazel Dryfruits) may cancel an online order placed on the Hazel Dryfruits storefront, and how cancellation requests are reviewed.
Customer cancellation requests
You may request cancellation from your account order pages when the order is still eligible. Cancellation requests are reviewed by our team and are not automatic once packing or shipping has started.
- Requests before packing / ready-to-ship are usually easier to approve
- Orders already shipped, in transit, out for delivery, or delivered generally cannot be cancelled
- Partial shipments may be cancelled only for unshipped portions where still possible
How to request cancellation
Use the cancellation option on the order detail page in your account, or contact us with your order number. Our team may approve or reject the request and may add an admin note explaining the decision.
Seller / store cancellations
Hazel Enterprise may cancel an order if payment fails or is rejected, stock is unavailable, delivery to the address is not feasible, suspected fraud is detected, or required customer details are incomplete. Where payment was collected, eligible amounts are handled under the Refund Policy.
Wholesale enquiries
Wholesale enquiry accept / decline decisions are separate from online order cancellations and follow the enquiry workflow communicated by our team.
Business identity
Hazel Enterprise (Hazel Dryfruits) — Proprietor: SANDEEP RAJENDRABHAI MANWANI · GSTIN: 24ANZPM8104D1ZU
Contact
For privacy or legal requests, contact Hazel Enterprise (Hazel Dryfruits). Proprietor: SANDEEP RAJENDRABHAI MANWANI GSTIN: 24ANZPM8104D1ZU Address: Hazel Silver Classic, Amin Marg, Shop No 9,10, Opp Ganga Hall, Rajkot - 36005 Phone / WhatsApp: +91 75675 97755 Email: info@hazeldryfruits.com