Refund Policy

When refunds may apply

Refunds or replacements may be considered in the following situations after review:

• Order cancelled and approved before dispatch, where payment was successfully collected
• Payment charged more than once due to a technical error
• Order not delivered and confirmed lost by the courier after investigation
• Wrong item shipped, or package received in a condition clearly unsuitable for sale due to transit damage (reported promptly with evidence)

When refunds are generally not available

Refunds are generally not available for change of mind after dispatch, taste preference, late delivery within a reasonable courier window, or spoilage after successful delivery if storage instructions were not followed.

How to raise a refund request

Contact us with your order number, payment reference, and supporting photos or courier notes within 48 hours of delivery (or within a reasonable time if the order never arrived). Approved refunds are processed to the original payment method where possible.

Refund timelines

After approval, refund initiation typically completes within 5–10 business days. Banks and UPI / card networks may take additional time to reflect the credit. Partial refunds may apply when only part of an order is eligible.

Manual / QR payments

For QR or manual payment orders, refunds depend on verified receipt of funds and our finance reconciliation. Rejected payment proofs do not create a refundable order.

Business identity

Hazel Enterprise (Hazel Dryfruits) — Proprietor: SANDEEP RAJENDRABHAI MANWANI · GSTIN: 24ANZPM8104D1ZU

Contact

For privacy or legal requests, contact Hazel Enterprise (Hazel Dryfruits). Proprietor: SANDEEP RAJENDRABHAI MANWANI GSTIN: 24ANZPM8104D1ZU Address: Hazel Silver Classic, Amin Marg, Shop No 9,10, Opp Ganga Hall, Rajkot - 36005 Phone / WhatsApp: +91 75675 97755 Email: info@hazeldryfruits.com